Refund & Returns Policy
Refund & Returns Policy
Effective Date: August 30, 2025
At Perfume Domain, we want you to be completely satisfied with your purchase. If for any reason you are not happy, we make returns and refunds simple and transparent.
1. Eligibility for Returns
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Items must be unopened, unused, and in original packaging.
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Returns must be initiated within 30 days of delivery.
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Opened or used products cannot be returned for hygiene and safety reasons.
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Tester products are final sale unless damaged or defective.
2. How to Initiate a Return
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Contact our customer service team at hello@perfumedomain.com or via Live Chat to request a return.
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Provide your order number and reason for the return.
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Our team will provide return instructions and a return authorization.
3. Refund Process
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Once your return is received and inspected, we will notify you of approval.
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Approved refunds will be issued to your original payment method within 5–7 business days.
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Shipping fees are non-refundable unless the return is due to an error on our part (e.g., wrong or damaged item).
4. Exchanges
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If you received a damaged or defective product, we will gladly replace it at no extra cost.
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Exchanges are subject to availability of the item.
5. Order Cancellations
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Orders may be cancelled before they are shipped.
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Once an order has been processed or dispatched, it cannot be cancelled.
6. Final Sale Items
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Certain products, including testers, clearance items, and promotional sales, may be marked Final Sale and cannot be returned or refunded unless defective.
7. Contact Us
If you have any questions about our Refund & Returns Policy, please contact us:
📩 Email: hello@perfumedomain.com
